Notably, in the FAQ on Samsung’s washing machine recall page, it answers questions about the repairs and the rebates, but appears to avoid addressing refunds. Samsung has also said that it is attempting to improve the recall process. CPSC spokespersons have said that they are working with Samsung to address the recall problems. This leaves homeowners with a washing machine that does not have features they paid for, and many suspect they still have an unreasonably dangerous and defective product in their homes.Īccording to a number of media reports, the CPSC has been notified of the problem and is investigating. Some report they are only being offered a fraction of the original price of $450 to $1,500, even if their machine is only a couple of years old.Ĭonsumers also report that the Samsung washing machine “repair” option is not acceptable, consisting of a sticker that is placed on the controls, blocking the more high-powered options, as well as reinforcing the lid. Many sought to receive a refund, but are complaining that they are being steered away from that option, or being offered pro-rated refunds based on the age of their machine. However, many consumers have left comments on this website and social media complaining that Samsung is trying to force them to take the washing machine replacement option, or a discount towards a new machine that forces them to spend more money on the manufacturer’s products. When the loss of balance occurs, the machines may spin out of control, causing excessive vibration that may result in the top of the frame detaching from the chassis, posing an impact injury risk.Īt the time of the recall, consumers were given three options: refund, replacement, or repair. The warning resulted in an investigation by both the CPSC and Samsung, which concluded that the impacted top-loading washing machines can lose balance at high spin speeds with heavy loads, such as bedding or bulkier water resistant items. Prior to the recall, a warning was issued on September 30, alerting consumers about the risk that Samsung machines may explode or break apart. Consumer Product Safety Commission (CPSC), many of the reports also included incidents of property damage to surrounding walls and floors in laundry rooms. Samsung is one of the world’s leading manufacturers of home appliances, smartphones and other tech products, including batteries and memory chips.At least nine injuries have been linked to the recalled Samsung washing machines, including a broken jaw and injured shoulder from a consumer being hit by pieces of the metal frames or struck while attempting to control the shaking washing machines. “Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, a Samsung senior vice president, in the statement. subsidiary said it’s working with retailers and the commission to inform consumers about the problem.
Samsung said the problem occurred when a high-speed spin cycle was used to wash bedding or other bulky items. Consumer Product Safety Commission cited 733 reports of Samsung machines that experienced “excessive” vibration and nine related reports of injuries, including a broken jaw and an injured shoulder. Samsung was hit with a lawsuit over the summer by attorneys representing consumers in Texas, Indiana and Georgia who say their washing machines “exploded” while being used. authorities about reports that the drums in certain top-loading washing machine models can become unbalanced and cause severe vibration, in some cases causing the top of the machine to detach from the chassis.
The current recall comes after weeks of discussions between Samsung and U.S. Australian authorities last year called that problem “a major safety failure,” after receiving complaints that the company was offering repairs but not a refund or replacement, as required by Australian law. The company launched an earlier, unrelated recall of washing machines in Australia in 2013, after authorities said an electrical problem in certain models was causing fires. Samsung said Friday that its washing machine recall would also extend to models sold in Canada, although it said no injuries had been reported in that country.
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